Responsible Gambling at Oshi Casino
At Oshi Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.
Our Commitment to Responsible Gambling
Oshi Casino operates under strict responsible gambling guidelines in accordance with Australian consumer protection standards and international best practices. We actively promote responsible gambling and take all necessary steps to prevent problem gambling, underage gambling, and gambling-related harm.
Our responsible gambling framework is reviewed and updated regularly. This page reflects our current policies as of June 2026.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Find it difficult to stop or cut back on gambling
- Gamble to escape stress, anxiety, or depression
- Chase losses by placing bigger bets
- Lie to family or friends about your gambling habits
- Neglect work, study, or family responsibilities due to gambling
- Borrow money or sell possessions to fund gambling
- Feel irritable or restless when not gambling
If any of these signs apply to you or someone you know, we strongly encourage you to seek help immediately.
Responsible Gambling Tools at Oshi Casino
We provide a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.
Loss Limits
Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and prevents chasing losses.
Wager Limits
Restrict the total amount you can wager within a set timeframe, giving you greater control over your overall gambling spend.
Session Time Limits
Set a limit on how long you can play in a single session. Once your time is up, you will be automatically logged out of your account.
Reality Checks
Enable regular on-screen reminders that show how long you have been playing and how much you have spent. These prompts help you stay aware of your gambling activity in real time.
Cool-Off Period
If you feel you need a short break from gambling, you can request a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or place any bets.
Self-Exclusion
If you believe your gambling is becoming a serious problem, you can request a self-exclusion from Oshi Casino. Self-exclusion periods are available for 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be suspended, all promotional communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended (except for permanent exclusions, which cannot be reversed).
To request self-exclusion, please contact our support team at [email protected] or use the live chat feature available 24/7 on our website.
National Self-Exclusion — BetStop
Australian players can also register with BetStop, Australia's National Self-Exclusion Register, which allows you to self-exclude from all licensed Australian online wagering services simultaneously. Registration is free and can be completed online.
Visit BetStop — Australia's National Self-Exclusion Register
Protecting Minors
Oshi Casino strictly prohibits gambling by anyone under the age of 18. We use robust age verification procedures during the registration process to ensure all players meet the minimum age requirement. If we suspect that a minor has accessed our platform, we will immediately suspend the account and conduct a full investigation.
We also encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites. The following tools can help:
Gambling and Mental Health
Gambling-related harm can have a significant impact on your mental health, relationships, and financial wellbeing. If gambling is causing you distress, please do not hesitate to reach out for professional support. Help is available 24 hours a day, 7 days a week across Australia.
Support Organisations in Australia
The following organisations provide free, confidential support for people affected by problem gambling:
Gambling Help Online
Free 24/7 support for Australians affected by gambling problems, including live chat, phone counselling, and online resources.
- Phone: 1800 858 858 (free call, available 24/7)
- www.gamblinghelponline.org.au
Lifeline Australia
Crisis support and suicide prevention services available around the clock.
- Phone: 13 11 14 (available 24/7)
- www.lifeline.org.au
Beyond Blue
Support for anxiety, depression, and mental health issues, including those related to gambling harm.
- Phone: 1300 22 4636 (available 24/7)
- www.beyondblue.org.au
Financial Counselling Australia
Free financial counselling for Australians experiencing financial difficulty, including gambling-related debt.
- Phone: 1800 007 007 (free call, Monday to Friday, 9:30am – 4:30pm AEST)
- www.financialcounsellingaustralia.org.au
MensLine Australia
Professional telephone and online support for men dealing with emotional health and relationship issues, including gambling problems.
- Phone: 1300 78 99 78 (available 24/7)
- mensline.org.au
Tips for Gambling Responsibly
- Set a budget before you start playing and stick to it
- Only gamble with money you can afford to lose
- Never chase your losses
- Take regular breaks and set time limits for your sessions
- Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs
- Balance gambling with other leisure activities
- Keep track of the time and money you spend gambling
- Treat gambling as entertainment, not as a source of income
Contact Our Responsible Gambling Team
If you have any concerns about your gambling behaviour or would like to activate any of the responsible gambling tools available on our platform, please contact our dedicated support team:
- Email: [email protected]
- Live Chat: Available 24/7 via the chat icon on our website
Our team is trained to handle responsible gambling enquiries with sensitivity and confidentiality. We are here to help.
Last updated: June 2026
